Shipping/Handling Policy:
SHIPPING COSTS (PER RECIPIENT)
Please read the Shipping Costs on the Shopping Cart before placing the order.
All shippings are done with USPS Delivery Service or UPS Services. If any shipping will take longer than 3 days as USPS Priority Mail, it will be shipped as UPS Second Day Service, and the price will be calculated following the Service provided. All shippings are insured by USPS or UPS on behalf of the Customer and it will be done following the internal carriers's Rules and Regulations to be charged on the Customer's account.
If shipped otherwise, s.a. UPS or other carrier, and if shippings has to be insured, it will be done throug the carrier, following their internal rules and Regulations.
All shippings and Insurances are paid by the purchaser, and the refund after loss will go the the Purchaser of the shipped goods.
At the checkout the customer has the possibility to make a choice for UPS or USPS shipping insurance at the carrier's regular insurance rate to cover the entire shipping.
Unfortunately, USPS packages cannot be tracked because it does not offer tracking. The numbers for the post office are Delivery Confirmations which update on the date first delivery is attempted.
"Candyworld USA, Inc. / Belgian Chocolate Online" is not responsible for lost, stolen, or otherwise missing packages shipped via any Carrier.
Items shipped with any carrier without any insurance is at customer's risk.
Packages sent via USPS Parcel Post can take 4-6 weeks for delivery.
There is no Saturday, Sunday or Holiday pick up or delivery. We only ship in the Continental USA and the prices are for the continental USA only. Some exceptions for shipping abroad are available.
Hospital / Hotel Delivery:
Deliveries to hospitals and hotels are not recommended. These shipments normally go to a general receiving department before being routed internally to the patients and/or guest rooms; Therefore, we do not guarantee hospital/hotel deliveries. Sorry, no refunds will be given if the patient and/or guest checks out or cannot be located.
Payments
Some times we don’t accept international credit cards, or credit cards of billing addresses outside the USA, (check with the your credit card issuer if this occurs).
If we did not ship your package, it is because we couldn’t get the proper authorization from your credit card company for your order. We advice you to contact customer service for clarification, in this case.
Wrong Addresses:
Orders sent to a wrong or incomplete address are not guaranteed. Additional fees apply to fix and forward the package to the correct address.
In the event that a package is undeliverable due to a wrong address (given by the Customer) and send back to the shipper (Candyworld USA Inc.) the Customer will be credited to his/her credit card in the amount of the goods paid. Shipping and handling are not refundable.
Undelivered Packages:
Once a delivery attempt has been made it is the responsibility of customer to make sure the package is accepted. We do not guarantee delivery will be made if there is no one home to accept a package or if the Carrier (UPS, USPS, FEDEX or other Carrier) is unable to deliver a package. Some packages require a signature, while others may be left at the door.
If a Package is Returned:
If a package is returned after the 10 business days, no refunds will occur.
Because chocolate is a perishable food item and if we determine there was no fault on Candyworld USA, Inc. / Belgian Chocolate Online's side and product is returned damaged in any way, we reserve the right to not refund the customer any of their money.
Refund Dispute:
Any credit charge that is disputed and Candyworld USA, Inc. / Belgian Chocolate Online is not found at fault, and that Seller has done its best according to its policies, will have a $20.00 fee assessed to the customer to cover a merchant service chargeback fee. The $20 is a fee that is charged to Candyworld USA, Inc. / Belgian Chocolate Online by the processing bank.
Return Policy:
CLAIMS FOR DAMAGES.
All merchandises leaves the business in perfect condition. It then becomes the BUYER'S RESPONSABILITY to claim for damages with the delivering carrier.
Upon return of the product(s) due to Customer's refusal to accept the order or wrong address, Candyworld USA, Inc. / Belgian Chocolate Online will issue a credit to the Customer's account in an amount equal to the value of the product(s). Shipping charges and surcharges, as well as special services are not refundable unless product(s) are damaged and/or defective.
The Carrier's Insurance doesn't cover the melting or blooming (whitening) of the chocolates in any way.
No return of food is accepted, under any circonstances.
Candyworld USA, Inc. / Belgian Chocolate Online cannot be held responsible for damage if you (or the recipient of a gift) are not present at time of delivery and the damage occurs as a result of the delay in claiming the package.
Also, Candyworld USA, Inc. / Belgian Chocolate Online cannot be responsible for heat damage.
We highly recommend shipping to an address where someone will be able to receive the package when delivered.
Chocolate left outside your home all day may be damaged by weather that is too hot, cold, rainy or humid.